🌏 Overseas Order Information
- Orders are shipped in the order they are received. Thank you for your patience.
- Please provide a complete and accurate shipping address to ensure successful international delivery.
- Record an unboxing video when receiving your order to confirm its condition and integrity.
- The courier will contact you via SMS or phone call prior to delivery. If the courier is unable to reach you and reshipment is needed, the fee will be at your own expense.
- If you'd like to track your package, feel free to contact our customer service team directly.
🚫 Return & Exchange Policy
- International orders are not eligible for returns or exchanges. Please confirm all details before placing your order.
- Each product is double-checked and inspected before shipment to ensure quality and accuracy.
- If an international order is returned with cash-on-delivery shipping, XEs reserves the right to reject the parcel. All associated costs will be the responsibility of the buyer.
📦 Estimated Delivery Time
- Orders are shipped sequentially. Delivery by courier typically takes 7–14 business days (excluding weekends).
- You will receive a shipping confirmation email once your order has been dispatched.
- Please understand that delays may occur due to weather, customs, pandemics, or third-party logistics.
🔔 Reminder:
XEs reserves the right to temporarily suspend deliveries if a customer has a history of excessive returns due to personal reasons. We appreciate your understanding.
