01
Order & Shipping Details
- Orders are processed and shipped in sequence.
- Please provide a complete English address and phone number for customs and courier contact.
- Please record an unboxing video upon receiving the parcel.
- If the courier cannot reach you and re-delivery is required, extra fees will be borne by the recipient.
02
Return & Exchange Policy
Important
- International orders are not eligible for return or exchange.
- All items are inspected and confirmed before dispatch.
- Parcels returned with COD / unpaid freight may be refused and fees will be charged to the buyer.
03
Delivery Time
- Courier delivery usually takes 7–14 business days (excluding weekends & holidays).
- You will receive a shipping confirmation email once dispatched.
- Delays may occur due to weather, customs, or local logistics.
For tracking, contact us via LINE Official: @tryxes or email.
