INTERNATIONAL ORDERS · 海外訂購

海外訂購須知

目前已開放香港、澳門、新加坡、馬來西亞、澳洲等地出貨。請先看完這一段，再下單會更順。

1. 下單與資料填寫

  • 訂單會依序出貨，國際件請耐心等候。
  • 請填寫完整英文收件地址＋收件人電話，以利快遞核對。
  • 商品到貨請錄影開箱，保障您的權益。
  • 若配送前快遞聯繫不上而需重派，產生的費用由收件人負擔。

2. 海外退換貨說明

重要

  • 海外訂單恕不提供退換貨或鑑賞期，請確認品項與數量後再送出。
  • 所有商品出貨前皆已檢查與二次確認。
  • 若未經同意逕自退回、或使用貨到付款方式退回，XEs 得拒收且費用由買家自付。

3. 配送與到貨時間

  • 出貨後約 7–14 個工作天 送達（不含六日與例假）。
  • 出貨會寄送 Email 通知，請留意信箱與垃圾信件匣。
  • 遇天候、海關檢驗、物流高峰可能順延，敬請見諒。

若需查詢運送進度，LINE 官方：@tryxes，客服會幫你查。

🔔 若因收件人因素（多次拒收、未取、地址錯誤等）造成成本異常，XEs 將保留暫停出貨或限制訂購之權利。

INTERNATIONAL ORDERS

Overseas Order Information

We currently ship to Hong Kong, Macao, Singapore, Malaysia, Australia and Japan. Please read before placing your order.

1. Order & Shipping Details

  • Orders are processed and shipped in sequence.
  • Please provide a complete English address and phone number for customs and courier contact.
  • Please record an unboxing video upon receiving the parcel.
  • If the courier cannot reach you and re-delivery is required, extra fees will be borne by the recipient.

2. Return & Exchange Policy

Important

  • International orders are not eligible for return or exchange.
  • All items are inspected and confirmed before dispatch.
  • Parcels returned with COD / unpaid freight may be refused and fees will be charged to the buyer.

3. Delivery Time

  • Courier delivery usually takes 7–14 business days (excluding weekends & holidays).
  • You will receive a shipping confirmation email once dispatched.
  • Delays may occur due to weather, customs, or local logistics.

For tracking, contact us via LINE Official: @tryxes or email.

🔔 XEs reserves the right to temporarily suspend deliveries to buyers with repeated personal-reason returns.

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壹陸順發行銷有限公司 / 95474885
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